They’re a lot more complicated than they look.
Of the many things that can make travelers unhappy with an airline, seat comfort—or lack thereof—is high up the list. “The number one complaint I hear from travelers is shrinking legroom and cramped seats,” said Senator Charles Schumer, who’s tried and failed for years to regulate the size of these contraptions. But when it comes to the actual seat, critics may be blaming the wrong party.
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